Wondering how this whole thing works? Check for answers in the list of questions below.
If you still have questions, contact us, and we’ll try to get an answer for you!
Here are some frequently asked questions:
- Are there membership fees?
- How do I order?
- Is there a minimum order amount?
- When and Where do I pick up my order?
- How do I pay for my order?
- Are taxes or other charges added to my order?
- I forgot to pick up my order! What happens now?
And here are some answers:
Are there membership fees?
We do not have membership fees, although you will need to create an account so we can contact you with the market updates.
How do I order?
Each week, a message is sent to all of our registered customers by e-mail. Customers can browse the available products and must place their order by no later than 5:00 p.m. on Wednesday. Orders can be placed on the market page. Be sure to click the “Place your order” button, or the website won’t process your order.
When and Where do I pick up my order?
Orders will be available for pickup between 4:30 and 5:30 p.m. on Thursdays at the tan warehouse behind Domino’s Pizza. We’ll be at the west end where the white garage door is. You can park in the big lot behind Regions Bank.
How do I pay for my order?
When you place an order, you are committing to paying for the items you ordered. We take payment in several ways:
1. You can pay with cash, check, or a credit/debit card when you pick up your order.
2. You can pay via credit/debit card online. Once you’ve placed an order, we will send an invoice through the Square card reader and you can complete payment online.
If you are paying with a credit card (either online or in person), a 3% surcharge will be added to cover processing costs.
3. You can pay into your account in advance (via check or cash in person, or online via a credit/debit card), and draw down over time. This is a very convenient method, since you only have to check your balance every once in a while rather than paying each time you order. If you are interested in this option, please contact us.
If you pay in person when you pick up your order, we will have already paid the growers for you on your behalf. If you fail to come pick up your order or to make other arrangements for pick up, you will still be billed and expected to pay the amount due for your order.
Are taxes or other charges added to my order?
The growers set their own prices, and these prices are all-inclusive, including any taxes (like gasoline at a gas station, or food at an airport). Since the growers are selling directly to you, they (not Foothills Market) are responsible for collecting and reporting sales and other taxes.
If you are paying with a credit/debit card, a 3% gratuity will be added to your total to cover the processing costs for the card payment service.
I forgot to pick up my order! What happens now?
About a half hour before the end of the pickup period, we’ll call you if you haven’t come yet, using the phone number you linked to your account. (We suggest you link a cell phone that you will have with you.)
If we haven’t reached you when it’s time to go, we’ll try again.
If we are able to reach you by phone, we may be able to work out other arrangements. However, if we haven’t been able to reach you, your items will be donated or sold to someone else! We do not have a way to keep items until the next week or to deliver them to you.
Since the growers harvested just for you, and since we paid the growers on your behalf when they brought them to our market, you are still responsible for paying for items, even if you do not pick them up. We’ll charge your account, and that amount will get added to your next order.
If you fail to pick up or pay for three orders, your account will be cancelled.